Before Luke Fracher opened Luke’s, a resale business focused on used luxury and high-fashion menswear, in 2022, he was the co-owner of Round Two, which …
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BoF Masterclass | How to Turn Data Into Meaningful Customer Connections
Social networks are being blamed for the worrying decline in young people’s mental health. Brands may not think about the matter much, but they’re part …
Case Study | How to Turn Data Into Meaningful Customer Connections
Artificial intelligence could be the most powerful business tool in decades. But without the right data, it’s useless. Similarly, brands are confronting a new reality …
Build the Customer Into Your Brand, Says Glossier’s Emily Weiss
OXFORDSHIRE, United Kingdom — In a conversation that explored the potential of conversational commerce at VOICES, BoF’s annual gathering for big thinkers, Glossier founder and chief …
How Personalisation and Data Can Transform Customer Connection in Beauty
“Personalisation is important in beauty because this industry is as personal as it gets,” said Bolt CEO Maju Kuruvilla in his opening remarks on stage …
I waited tables for 13 years. Each unhappy customer is different and I learned from all of them | Australian lifestyle
I still have waitressing dreams. In them, my section suddenly fills with patrons and I launch into action – fetching water, reciting menu specials, grabbing …
The Connection Between Packaging and Customer Retention
Customers are very conscious about what they spend their money on. With many products in the market, you must go the extra mile to distinguish …
Streamlining Shipping and Customer Experience Through Data and AI
Shipping is a growing operational pain point for retailers, as consumer expectations for speedy, traceable — and free — deliveries pose significant challenges in terms …
How Retailers Can Use Data to Improve Customer Experience
To subscribe to the BoF Podcast, please follow this link. In retail, data can be a powerful tool to help brands understand their customers and …
BoF LIVE | The Future of Customer Engagement in Luxury E-Commerce
2nd November at 16:00 GMT / 12:00 EDT Featuring Kristin Maa, senior vice president of growth of Saks Fifth Avenue and Lydia Pang, chief executive …
Drive Season 2, Episode 6: Everlane’s Michael Preysman on ‘Balancing Time, Customer and Product’
Subscribe here to never miss an episode. SAN FRANCISCO, United States — In the second season of Drive, BoF’s entrepreneurship podcast series delivered by DHL, …
Transforming Luxury Episode 3: How Is Luxury Customer Service Evolving?
Follow the series to ensure you never miss an episode. Episode 3 of Transforming Luxury, a new podcast presented by Klarna, explores the evolution of …
Richemont’s Watchfinder Reports Customer Data Breach
Watchfinder, the dealer in pre-owned luxury watches that’s owned by Richemont, said it suffered a data breach that may have disclosed customer information. The UK-based …
How to Automate Your Customer Experience for Referrals
A buyer’s journey these days has changed drastically compared to what it was some years back. This is thanks mainly due to the advent of …
Boohoo Hits Revised Sales Goal But Customer Returns Keep Biting – Business of Fashion
Images and Article from www.businessoffashion.com. Boohoo Group Plc shares surged after the UK online clothing retailer reported sales growth in line with expectations, even while …